Policy Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Please note that delivery times are estimates and may vary due to carrier delays or peak seasons.
Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us at (naturalbodye@gmail.com) within 5 days of delivery. We may require photos of damaged items to process a claim.
Return & Refund Policy
Due to the nature of hair and body products, we prioritize hygiene and safety.
Returns
We accept returns on unused and unopened products within 14 days of delivery. Items must be in their original packaging and in resellable condition.
We do not accept returns on:
Opened or used products
Sale or clearance items
Gift cards
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at [your email].
How to Start a Return
To initiate a return, please email us at [your email] with your order number and reason for return. We will provide further instructions.
